Fulfill.com Partner Program Terms

1. The program

The Fulfill.com Partner Program lets technology and service vendors ("Partners") create and maintain a listing in the Fulfill.com partner directory. Depending on your plan, your listing may also be shown inside the Fulfill app, and Fulfill may introduce you to potential customers (section 5).

2. Listings and content

• You confirm you are authorized to represent the company you list and that the information you submit is accurate.
• Fulfill reviews and may edit, decline, or remove listings at its discretion to maintain directory quality.
• You grant Fulfill a license to display your name, logo, and submitted content across Fulfill.com properties for the purpose of operating the directory and program.

3. Premier and Pinnacle

• Premier and Pinnacle are billed monthly or annually via Stripe; access continues through the end of the paid period.
• Premier monthly subscriptions that show a 6-month minimum term at checkout commit to 6 monthly payments, including if you move to Pinnacle during that time. After the 6th payment, and once your account is paid up, you can cancel anytime. All other plans, and Premier subscriptions started before the minimum term was introduced, can be canceled anytime.
• Pinnacle includes one category slot, chosen at purchase and limited per category. Canceling releases the slot, and specific placement features may roll out over time as noted at purchase.
• While a Premier or Pinnacle subscription is live, clicks are not billed per click (section 4).
• Subscription fees are non-refundable except where required by law.

4. Pay-per-click

4.1 What it costs

Pay-per-click has no monthly fee and your directory listing stays free. We charge $10 for each verified click on a link Fulfill places for you (4.2). A click is verified once it has passed the checks in 4.3 and finished the 7-day check in 4.4. Verified means a click passed our bot and duplicate checks. It is not a claim about who clicked: we do not know that.

4.2 Which clicks are billed

We bill clicks only on links Fulfill places for you:

• sponsored placements on fulfill.com pages, including your listing in the Fulfill.com partner directory and roundup articles and blog posts that feature you;
• your listing inside the Fulfill app;
• a newsletter, social or webinar link Fulfill staff create for you, such as one for a specific Fulfill newsletter issue, social post or webinar that features you.

Your Links page shows the links Fulfill places for you, marked "Placed by Fulfill".

Your own traffic is never billed. It includes:

• your standing newsletter, social and webinar links on your Links page, wherever they appear, including in Fulfill's own newsletters, posts and webinars;
• any link you create in your portal, or copy from it and place yourself (on your own website, in your emails or posts, or anywhere else).

We count clicks on your own traffic so you can see them.

4.3 Clicks we never bill

• Clicks our checks identify as automated: bots, email security scanners that open every link in a message, crawlers, and floods or bursts of clicks. On your Performance page these carry reasons such as "Bot signature", "Email scanner", "Automated crawl", "Automated fan-out" or "Click flood".
• Repeat clicks: a click from the same internet address within 30 minutes of an earlier click on any of your links ("Duplicate click").
• Fulfill's own traffic: clicks from internet addresses Fulfill uses, and our own testing ("Internal traffic").
• Directory, roundup and blog clicks that do not arrive from a fulfill.com page. We rely on the referring page the visitor's browser reports; some browsers and privacy tools report none, and we do not bill those clicks either ("No fulfill.com referrer").
• Your own traffic (4.2).
• Clicks from before you joined Pay-per-click, and clicks while a Premier or Pinnacle subscription is live.

A click our checks remove, or that we credit after reviewing it, is shown on your Performance page with the reason and never reaches your balance. We run our checks again on the day we charge, so a pattern we learn about later can still remove a click before it is billed.

4.4 The 7-day check

Each click waits 7 days before it can be charged. During that time it shows on your Performance page as pending verification, and our checks can still remove it.

4.5 When we charge

We charge your saved card when your balance reaches $100, or on the 1st of each month for anything under that. Your balance is the total for your verified clicks that have finished the 7-day check and have not been charged. We run scheduled charges once a day, at 08:00 UTC, and dates are in UTC. A balance of $100 or more is charged in full in that day's run. A smaller balance is charged on the 1st of each month. If the run on the 1st does not complete, we may charge that balance in a later run that month instead.

4.6 Your card

When you add a card for Pay-per-click, you authorize Fulfill to keep it on file with our payment processor, Stripe, and to charge it automatically, without asking you each time, for the amounts and on the schedule in this section, including the final charge in 4.9. This authorization lasts until you turn Pay-per-click off. Keep your card up to date in Settings, under Billing.

If a charge is declined, other than the final charge in 4.9, we email you and try again in a later run, using whatever card is saved by then: the next day's run if the balance is $100 or more, otherwise the run on the 1st of next month, or sooner if your balance reaches $100. Clicks keep being counted while a balance is unpaid.

4.7 Statements and receipts

Before a charge on the 1st, we may email you a statement of the amount due. We email a receipt after every charge. Charges appear on your card statement with a description that includes FULFILL. You can see your balance and your clicks on your Performance and Billing pages at any time.

4.8 No spending cap

Pay-per-click has no monthly cap or budget. We cannot control when people click, so we do not stop counting clicks or pause your links when a total is reached. If you want to stop being billed, turn Pay-per-click off (4.9).

4.9 Turning it off

Your account owner can turn Pay-per-click off at any time in Settings, under Billing. When it is turned off:

• we charge once, whatever the amount, for verified clicks that have finished the 7-day check and have not been charged;
• clicks still inside their 7-day check are never charged;
• we stop charging your card and remove it from your account;
• your directory listing stays live and free; if your listing is shown inside the Fulfill app, it is removed from the app unless you have a live Premier or Pinnacle subscription.

If that final charge is declined, Pay-per-click still turns off, we do not try it again, and the unpaid amount stays on your account.

4.10 Questions and disputes

If you think a charge is wrong, email team@fulfill.com or reply to your receipt within 60 days of the charge. We will review the click records behind it: when each click happened, the link and channel it came through, and the checks it passed. If we agree a click should not have been billed, we refund it to your card, and your Performance page shows it as "Refunded".

Please come to us first. If you dispute a charge with your card issuer instead, we will give the issuer our records of the charged clicks, the receipt we sent you, and your acceptance of these terms.

5. Leads and introductions

Fulfill facilitates introductions between Partners and 3PLs but does not guarantee lead volume or outcomes. Lead contact information is provided for the purpose of responding to that inquiry and may not be resold or added to unrelated marketing lists.

6. General

These program terms supplement the Fulfill.com Terms and Conditions and Privacy Policy. Where a signed enterprise agreement exists, that agreement controls.

Questions? Contact team@fulfill.com.